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Frequently Asked Questions | ScanCorner United Kingdom
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We aren't accepting any orders currently as we are in the transition phase. You can reach us at

#1 Photo, Negative, Slide Scanning and VHS to DVD Conversion

7,799,935 images scanned



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    I lost my scanned images and also lost the CD. What next?

    By default, all your scanned images are stored in our server for 45 days from the date of delivery of your order, after which they are removed permanently. During this period, you can order another DVD containing your images by quoting your order number. This costs just £2 and Shipping charges extra. We are also working on a digital storage solution after this period as an additional service. Stay tuned for updates!

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    Which price do you charge, when I want to have the unedited originals back?

    For the original Tiff-files we charge 10p for every image.

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    Why should your digtise old photos/negatives/slides ?

    There is a saying “There are few things money can’t buy” and ‘memories’ is one of those few things. We should scan photos to cherish the sweet memories of the past. When was the last time your entire family sat together and went through the old photos that were stacked in the shoeboxes and shoved underneath the bed? Through scanning you can

    1. Preserve all the photos onto your laptop or home server

    2. Create multiple copies of the pictures and share with your near and dear ones

    3. Create photo albums and gift those to loved ones on special occasions

    4. Get rid of the stacks of photos stored in various corners of the house

    5. Label them, organise them, put notes on them.

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    Why should you outsource your scanning to a service company?

    A professional service company does the scanning job at a much lower cost than the cost incurred in doing it by yourself. Below are the reasons for the same

    1. High quality scan equipment is very expensive. So, the cost isn't justified for home use. 
    2. Scanning is a labour intensive work. It requires a dedicated resource to perform the job.
    3. Quality scanning work requires expertise in photoshop, image properties, colour enhancement techniques. 

    Using ScanCorner’s service, you not only save your valuable time and money incurred, but you also get a better quality scanning output. Image scanning is a one-time activity. So, go for the best quality. Your precious memories deserve the best. 

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    Can’t I scan images myself?

    It is possible to scan images yourself. However, to obtain a good quality scan, you would need long hours of intense engagement with a good quality scanner, besides skillful working with photo restoration tools. We have invested in the best quality and costly scanning equipment with a highly trained crew of media technicians to give you the best possible output, saving your valuable time and effort. Further, our gallery allows you to share your photos with your friends and relatives and also facilitates uploading to photo sharing sites such as picasa and flickr. We also store your scanned images in our server for 45 days., in case you want an additional digital copy at a later stage.

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    I still want to scan by myself, how to do it?

    Below are the steps to be followed, if you want to do the scanning by yourself and produce equivalent quality scans offered by ScanCorner.

    1. Long hours of scanning (50 hours of scanning for 300 photos, 4 months if you dedicate 3 hours per weekend).

    2. Purchase high-end Epson scanner for scanning the printed photos @ AUD 600 and upwards.

    3. Have a desktop/laptop with high end processor and 4 GB RAM.

    4. Install the software that comes with the scanner and get a clear understanding of various setting options and their advantages.

    5. Take all the photos/negatives out and start scanning manually.

    6. After every individual scan, open the imaging software for cropping and apply image enhancement techniques to each image(You need to purchase such application separately).

    7. Save the image in a clearly numbered folder and store it.

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    What kind of technical knowledge is required?

     1. Skill to operate Epson V700 or other similar scanning equipment

     2. Adobe Photoshop expertise

     3. Clear understanding of image properties

     4. Good knowledge on how to enhance an image by modifying its various properties

     5. Idea on how to organize pictures, label those pictures, number them and store them.

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    How big can I enlarge the scanned pictures?

    Printing and enlarging photos depends on usage. The acceptable quality varies according to usage and image itself. 300 pixels per inch is considered a standard in most cases and at that standard, a paper photo can be enlarged to twice the size without any decrease in sharpness.

    Slides and negatives can be printed in much larger sizes. At our standard scanning resolution of 3000dpi, a 35mm negative could be printed, photo quality, at 9" x 13", roughly.

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    What are my various post scanning storage options?

    At this moment we are offering four storage options 

    1) CD/DVD

    2) Online Storage

    3) USB

    4) Hard Disk

    CD/DVD is the default option and is included in the price. Customer has opt-in for the other three storage options and prices for these storage options are additional. Prices below.

    Additional DVD(s)         £2/DVD

    USB/Hard Disk prices: 

    8 GB USB                       10 GBP
    16 GB USB                     10 GBP
    64 GB USB                     25 GBP
    500 GB Hard Disc         50 GBP
    1 TB Hard Disc              70 GBP

    When the images are scanned, those are uploaded into the server and link is sent to the customer. Also, all the images are recorded on a DVD and the DVD is shipped to the customer along with the original photos.

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    Can I watch the DVDs you send in the DVD player?

    These DVDs or CDs can usually be viewed on your DVD/CD player or computer. There is a very rare chance for some old DVD or CD players which are not capable of playing those file formats. In that case usage of computers are recommended for reliability

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    Why do my B&W photos still have scratches whereas colour ones don't ?

    At ScanCorner, we use Canon and Epson scanners that have a built-in Digital ICE hardware functionality. This functionality removes the scratches on film while scanning the film. Unfortunately, this functionality is available only for Colour negatives. Till date there is no such application available for B&W negatives. So, we remove the scratches on the film manually using photo editing tools. If the negative has lots of scratches, we can’t remove them. That explains why B&W negatives still have scratches while colour ones don’t. If you wish to have all the scratches removed on certain negatives, you can opt for advanced restoration for those particular negatives. Advanced restoration is chargeable on a photo to photo basis.

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    Can you delete images or whole files, if I don't like them?

    Yes, just give us the number in your online-gallery respectively the folder name and then we will delete those images. Please consider this has no impact on your invoice as you will be charged for processing all the images.

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    I have a big amount of images. How much fits in a DVD?

    On one DVD, approximately 3000 images fits in JPEG-format. If you want the original Tiff-files, it´s less.

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    The link to my online gallery doesn't work.

    If this happens, please send us an e-mail reporting the problem to and we will send you promptly a new password.

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    Can I mark on the negative strip images that I do not want to have scanned or can I cut the strips (cut off unwanted photos)? If so, how many pictures must minimally be present on the strip, so that the negatives can be scanned?

    Unfortunately you would have to cut the strip, if you want to have only a few images scanned. It is also possible, when there is only one image.

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    How to place an order?

    Click on ’Place Order’ button present on home page and other pages on the website ( It will either ask you to login if you haven’t yet logged in or take you to the orders section. Enter the order details and shipping information. You will then get a confirmation through email of which you need to take a print-out and send it along with the order. 

    Please follow guidelines for packing. Once we receive your package, these will be counted and we will update your account with the exact count of photos, negatives and slides.

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    What happens, if I don't use the entire coupon-amount?

    Unfortunately, you can use your coupon only once. In case that you don’t use the entire worth, we can’t pay you off the remaining worth.

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    Does ScanCorner offer volume discounts for images?

    Yes, ScanCorner offers you the following volume discounts based on the total number of scanned images of all formats:

    1000 – 3000 -> 5% discount

    3000 – 5000 -> 10% discount

    5000 & above -> 15% discount

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    Does ScanCorner also offer volume discounts for video material?

    Yes, ScanCorner offers you the following volume discounts based on the total number of video minutes of all formats:

    >1200 min - 5% discount

    >2400 min - 10% discount

    >3600 min - 15% discount

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    Can I send in both photos and video at the same time?

    You can, definitely. In our place order section, please enter the number of photographs and number of videos you wish to digitise.

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    What is Digital ICE?

    Digital Image Correction and Enhancement  (Digital ICE) is a set of technologies which is integrated in a large number of high-end quality scanners. It is highly reliable and offers spectacular quality improvements as it automatically removes different surface defects (dust, scratches) from scanned images.

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    Do you cut the film while scanning?

    No. You can be assured that the film can be scanned without cutting. For any exceptional case, we will inform you in advance and will do it only after your approval.

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    I have 2 negatives to scan, can you scan those ones for me?

    Sure, but only if you add some additional material to scan, as our minimum purchase order value amounts to GBP 30. So just look for some more content to your package and get to know our services.If you don't reach the minimum order value, we charge at least GBP 30.

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    Can I also digitise my Mini-DVDs with you?

    Yes, we also offer this service. However, there are some formats which do not support. Therefore, we would request you, to inform us in advance, which format you own.

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    Do you digitise disc negatives?

    Yes, we do. However, we ask you to contact us in advance and describe your disc negative first.

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    Can you burn the digitised photos on CD?

    Sure, just mention it in the order form that you prefer a CD instead of a DVD.

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    Do you digitise medium format negatives?

    Yes, we do. Our scanners are well suited to scan medium format negatives.

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    What sizes of negatives do you digitise?

    For an overview of all negatives that we digitise, please have a look at

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    Which scanner do you use?

    Currently we use Canon 9000F and Epson Perfection V700 and V750 scanners with add on supplies for good quality scanning.

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    I have sent you my whole photo collection, but I just want to scan some particular pictures, is this possible?

    Unfortunately this is not possible. Looking for some selected pictures, slides or negatives from your complete photo collection would take too  much time. Therefore, we scan and process the whole collection that you send us. If you want only certain pictures to be scanned, please chose them and send us only those.

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    Why is it better to scan negatives than photos?

    As a photo from the photo laboratory was developed out of the informations of the negative, its resolution is necessarily lower. In other words, a negative scanner is able to extract more image information out of a negative and provide a higher resolution for the digital picture. Moreover, negatives are usually in a better condition than their photo print counterparts.

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    How do you ensure that the pictures aren't reversed?

    Negatives have defined front and back sides which we always check by default. However, if some slides were classified the wrong way around, it’s possible that the scanned pictures are also reversed. Please check if this is the case when looking at the thumbnails in your galery and let us know by contacting us at

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    Is it better to save the photos on CD or DVD?

    If you prefer, we can burn your pictures on several CDs; usually several CDs should be suficient for all of your images. However, in all other cases, we recommend you to chose a DVD for your pictures.

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    How to place order for Photo Restoration?

    Please fill in your requirements under Place order section on the website. On successful placement of order, you will receive a confirmation email which you need to take a print-out and send it along with your order. We do restoration over 3 level iteration process, i.e., once we finish the restoration, we send you the restored photo.  If you are expecting some more changes, you can communicate with us and we will incorporate those changes. There will be maximum of 3 revisions and after that the output will be considered final. So, make sure you communicate all your changes within the first 2 revisions effectively


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    Can ScanCorner scan the image for me (and then restore)?

    Sure, no problem. Simply send us the photo prints by mail. Then we scan them with our modern high-end scanner, edit and restore them and send it back to you.

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    I don't have the digital photo. How can i send it for restoration?

    No problem! You can scan the photos at high resolution using desktop scanner, save it in JPEG format and send the image to us. It is always advisable to do high quality scanning of the photo. If not, you can send us the printed photo by post mail. We will scan it at our facility using very high end scanners, restore the photo and send the restored photo by email. 

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    Is the original photo I send to you safe? Do you alter the original?

    We can assure you that your photo will be safe with us. The original picture is scanned to obtain a digital copy. All restoration work is done using the digital copy only. Your original will be returned unharmed.

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    Do you offer free estimates?

    Yes, we do offer free estimates. Once we receive the images, we go through it and classify it as minor, moderate or extensive restoration. We will then get back to you with our estimate.

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    Can I play digitised videos in DVD Player?

    Normally, you can play our DVD in most of the home DVD players and on PC with standard software. Though for some home DVD players it could be an exception.

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    Do you customise the DVD?

    We will personalise your DVD case with a picture from the scenes on your DVD. We also include Chapters and Menu in a standard DVD format making it easy to watch.

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    Will there be audio on my DVD?

    Yes, audio will be included. We will capture audio that is already present on your tape into DVD. There is no additional charge for capturing audio. For the Super 8 films, we cannot, unfortunately digitise the audio.

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    What various video formats do you support?

    A complete list is available here :

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    Will I get to review my video content before I receive my DVD?

    No, unlike with photos where you have gallery to review photos, it is not possible to review your footage before DVD delivery. But you can be confident about the fact that we provide the best quality video digitisation service in UK.

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    How long will it take to digitise the videos?

    The time taken to digitise the videos depends mainly on the total order quantity. For an order size of 10 videos, it takes around 7 days to process the order and ship back the DVDs.

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    Do you store my digitised video after my order is complete?

    We retain a backup of your video for a duration of 45 days. This is to ensure that you have a backup if there is some problem with the DVD. You can request for an additional copy of the video within these 45 days. Charges applicable.

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    Do the employees watch video while digitization?

    The process of digitisation itself requires attention of the employee throughout the entire digitisation process. This itself explains the complexity involved in converting VHS to DVD but as we always mention that our processing center is highly secure. There is no USB, Internet, Other Data Transfer access on any of these systems. So, you can be rest assured that no data goes out of our digitisation facility.

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    Do you retain sound track when digitising Super 8mm films?

    No, due to technical difficulties we aren´t able to digitise audio on Super 8-Videos.

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    I have huge collection of Video Cassettes, can you give me a quote?

    The conversion of your videos is charged according to the working time necessary and varies depending on the number and type of the videos. You’ll find a complete price list here:

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    What other variants of VHS Cassettes you digitise?

    We digitise different types of VHS Cassettes like VHS, S-VHS and VHS C.

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    Video is distorted in Hi8 cassette. Can you sort it?

    Actually, this largely depends on the particular case. You might send us the distorted video and we’ll do our very best - if it’s not possible, we will send back the video cassette and you don’t need to pay for it.

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    Audio is distorted in Hi8 cassette. Can you sort it?

    Again, we can’t give you a general answer. But as for video distortions, you might just send us the cassette in question.

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    Can you burn the digitised videos on CD?

    Yes, sure. Just let us know if you prefer to get your videos on CD.

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    What are the prices for the digitisation of Super8 films?

    For Super8 videos we charge £1.00/Min. Please note, that we are currently not able to digitse audio on Super8 films. 

    A complete overview of the prices can be found here:

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    Why should you choose ScanCorner over other companies?

    ScanCorner offers high quality scans at a competitive price. To our knowledge, we are the only integrated company with multinational presence in Australia to offer scanning of the widest variety of photo formats. We do the scanning manually as automated process has severe limitations.  A resource is completely dedicated to an order who does the scanning manually, cleans and crops each and every image and then enhances the image.  All this, we provide at an unbeatable price. We upload the pictures onto the server for you to download; we also burn the pictures to a DVD and ship it along with the originals. We are passionate about creating those special happy moments for our customers and our work exhibits our passion.  

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    What is the total team size working on ScanCorner?

    Currently, ScanCorner is a 70 member team of highly qualified professionals, working tirelessly 24x7 to provide best service to the customers.

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    Can you provide the brief background of founders?

    As is with any revolutionary startup firm, ScanCorner is born out of a need felt by one of our partners Eric Schreiber to scan old photoslides of his god mother in Switzerland. He was looking for a good quality and affordable scanning service and found that most of the service providers charged phenomenal rates. Then, he felt that perhaps there are many others like him who needed such services. He had a momentary discussion with his classmate Raja Upputuri and they both decided to set up a high quality scanning facility in India to service customers in Switzerland and soon they roped in their MBA senior Raghuram KS to join in their enthusiastic venture. A fourth partner, Toni Casas, soon joined to develop Spanish market.

    Now, ScanCorner has invested in the best quality scanning hardware and software and have a dedicated team of media technicians and restoration engineers to offer you the best scanning output in the industry. Currently, ScanCorner services clients in India, Switzerland, UK, the Netherlands, Australia, Germany and Spain.

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    I want to contribute to ScanCorner, how to approach you?

    Please send us an email with your CV and your imaginations at  We are looking forward to your inquiry.

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    Why has ScanCorner setup scan processing center in India?

    Since the beginning, ScanCorner’s scanning processes were located in Hyderabad, India, where a fully equipped high-tech Scan Center was established. With Hyderabad being one of India’s most prominent centres for software and business outsourcing, it was possible for ScanCorner to get the necessary support and resources. Thus, the labour-intensive processes can be executed professionally and cost-effective, ultimately benefitting the customer.

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    Where is the scanning work done?

    The scanning processes takes place in a fully equiped high-tech Scan Center in Hyderabad, India. The city is one of India’s most prominent centres for software and business outsourcing, which allows the labour-intensive processes to be executed professionally and cost-effective, ultimately benefitting the customer.

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    Is it safe to send photos by courier?

    ScanCorner has designed an integrated and centralised supply chain system to ensure that your photos remain safe throughout the process. Nowadays, courier companies carry valuable articles all over the world. We recommend that you use a good courier company. You can write to us at, if you need any help in this matter.

    On receiving your package, we will send you an acknowledgement and you can track the progress of the scanning. Return shipment can be tracked through ’Track my order’ utility by logging into your account at ScanCorner and receive regular alerts on your email id or mobile no. Our office is also equipped with security system and 24 hour surveillance to safeguard your treasured images.

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    Can I know more information about India scan facility?

    The facility is located in the city center of Hyderabad and currently there are 70 experienced employees working there on different high-tech scanning devices.

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    How do you send the soft copies to me after scanning is done?

    All your pictures are placed in a folder. That folder is zipped, encrypted and then uploaded onto server. Link and the password to unzip the zipped folder is sent to the email listed with us. You can download the zipped folder, unzip it and experience your sweet memories. We also record all the images on the DVD and the DVD is shipped along with original photos.

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    What safety measures do you take during scanning?

    Our scanning facility is manned by security personnel 24X7 and is monitored virtually using IP Cameras installed in various locations. More over, the scanning facility has an RFID access to allow restricted entry with strict rules against tailgating. All the data transfer devices are deactivated at the scanning facility to restrict any kind of data transfer. All images are placed in a central server with multiple backups.

    All our media professionals are trained to use utmost safeguards while scanning your photo albums, negatives and slides. We use compressed air to clean negatives and slides, wherever it is necessary to remove dust and other particles. A high grade photo cleaner is used to clean printed photos. So, your photos are in safe hands!!

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    Are my photos kept confidential?

    Absolutely!! Your photos are kept confidential and are not distributed, sold or used for any other purpose. We are committed to the safety and security of our client’s possessions.

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    For how long ScanCorner keeps a copy of my photos?

    ScanCorner keeps a copy of the high resolution photos for a period of 45 days from the date of delivery and the gallery will be live for 6 months. In case that you want extra copies at a later stage or you lose the data during that time, we can deliver you the DVD with the images. Charges applicable.

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    How do you ensure the quality of scans?

    At ScanCorner we use high-end, industry best scanning tools to scan the images. All the images are scanned by hand. Post scanning all images are cross checked for any quality issues and if any image isn’t upto our standards, we do the manual processing again and all images go through a final review before uploading on to the site. At Scan Corner, we strongly believe in doing our best, the first time!! 

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    How can I open an account?

    It is very simple. You can directly place an order at, then account will be automatically created. The account credentials will be sent to you via email. You can login later to check the status of the order. 

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    I want to change my account details, can I change those?

    Absolutely! You can change your account details whenever you like.Go to login using your login details. Then click on the My Account tab on the top menu bar. It will take you to your profile. There you can click on edit profile and change your account information. Changing account information won’t, in any manner, affect your order information. 

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    When will my registration details be deleted?

    If you haven’t logged in for a year, we’ll delete your account. If you want us to delete your account earlier, please mail us at

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    How is the service billed?

    The billing is done after we finish processing your order. Your account will be updated with the exact cost for the total work involved (shipping charges are mentioned separately at the bottom), and the invoice will be sent to your email id with the bank details listed at the bottom of the invoice. We shall ship your originals along with the DVD once we receive the payment.

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    What are the various payment options available?

    Currently, we have only online bank transfer option available. In future, we will be adding various other online payment options.

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    Does shipping cost extra?

    Yes. Shipping costs are additional. we are unable to include shipping charges in the pricing. Some of the customers recommended including shipping charges and charging a higher amount, but we decided to opt for a transparent pricing.The prices listed on the website are for only order processing. So, in the invoice you will find the Shipping Charges included separately. This is for shipping your order back to you.

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    What is the pricing you charge for scanning/conversion of various formats?

    If you want to have an overview of the prices for different photo formats, please check our website:

    For photos:

    For Videos:


    If you have any further questions, you can contact us at:

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    Are you the lowest scanning service provider present in UK?

    We are probably not the lowest cost provider, but surely provide the best value for money. Your photos, negatives and slides receive the best care with our trained technicians, who use sophisticated scanning equipment and software tools. The negatives and slides are cleaned with compressed air, wherever necessary, to remove dust and other minute particles. We apply a high grade photo cleaner to remove dust from printed photos. Further, we process your scanned image with Digital ICE technology to remove remaining blemishes and minor scratches. All this, with a careful eye, to give you the best possible output.

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    Are there hidden costs involved in the scanning?

    There are no hidden costs involved in the scanning. All the prices are listed on our website ( FOR PHOTOS FOR VIDEOS and the customer can refer to the site before he confirms the order.

    The price listed in the website includes the following service:

    1. High quality scanning

    2. Dust and Scratch removal

    3. Colour and Brightness adjustment

    4. Noise and flicker reduction for videos

    5. Online gallery and DVD

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    How can I get the quotation for my order?

    To make a rough estimate about how much your order will cost, please have a look at our prices overview. As the price for digitising your images or videos varies depending on the quantity, format and the selected service, we can´t give you the exact amount, without these informations.

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    How does the video conversion pricing work?

    Our pricing is entirely based on total minutes of the footage digitised. The prices listed on the website is per minute basis. So, suppose if you have a standard VHS Tape containing 60 minutes footage, it costs you 1200p/Min to get the tape digitised.

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    How does ScanCorner ensure the privacy of my images?

    The privacy and protection of your images is of vital consequence to us. To prevent misuse of your photographic images and to protect your privacy, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure your personal property. Access to your photographs is strictly controlled both physically and electronically. Your photographs and scanned images are never shared with third parties nor used for any other purpose.

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    How long it takes for a order?

    Usually it takes 4-6 weeks for the whole process, from the moment the delivery is received, up to the moment the customer receives his scanned images on CD/DVD.

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    For my last order I got a coupon from you, which I have forgot to redeem at my current order. Can I still benefit from this offer?

    Certainly you can benefit from this offer. We will give you the specified discount on your current invoice.

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    Can I submit my pictures to you personally?

    You can definitely do that. Please inform us regarding this in advance by sending an email to

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    In which format i get my digitised images, when I use a Tryout?

    If you use a Tryout, you will get a download-link for your images(instead of a CD/DVD).

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    I want to digitise more than 5 images with my TRYOUT-Coupon. Is that possible?

    The TRYOUT-Coupon serves thereto to introduce you our services. For a order, where the amount is bigger than the TRYOUT-Coupon, we unfortunately can´t consider the coupon.

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    How do I know the status of the order?

    Your account in is updated with the status of your order on a regular basis from the day we receive your package. Alternately, we also send you regular updates to your email id and mobile number used for registration.

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    To which address should I ship my pictures?

    We recommend that you should ship it directly to our office at following address :

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    What are your customer service hours?

    Our service hours : 10:00 – 18:00hrs Eastern Standard Time (AEST) – UTC+10:00  -  Monday to Friday  

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    What if there is a problem with the order?

    We do our best to resolve all problems related to the order, free of charge. This includes billing issues, quality issues and any other miscellaneous problems with the order. Please also note, we retain the original scans in our archives for about 45 days after the order is complete. Thereafter, the high resolution scans are deleted in the system to free up the storage space.So, if you have any issues, please do inform us 45 days in advance.    

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    My order status is still in 'Order Received'. When can I expect the digitised images?

    We process the orders in the order of their arrival. From the date we receive your order, it takes us approximately one month till we send you a link for the online gallery and approximately 6 weeks till you receive the CD/DVD with your scanned pictures. If you need pictures on a high priority, please send us an email We shall then prioritise your order.

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    Do you accept international orders?

    Yes, we do accept international orders. We have FedEx shipment pickup facility for all the countries FedEx has presence in. So, we can arrange a shipment pickup from your home. Shipping and handling of international orders incur an additional “customs fee”. This is mainly levied on bound books. To place an international order, you use our standard online order form. In the description mention the country from where the order is placed. Please do note that shipping charges are extra. 

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    What to do if there are problems with the order or the labelling of the photos, slides etc.?

    We do our very best to keep the order and sequence that you wanted for the scanned pictures. However, at our scale, we can’t commit to checking the labels and sequence of the pictures. Once the images are scanned and restored, those are uploaded to online gallery as thumbnails. In the gallery, you can check the sequence of images. This preview offers our customers a unique possibility to report possible errors and we’ll do our best in correcting the errors.

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    Why do you provide an online gallery?

    Because it’s convenient for you! In case you want to see your photos or share them with your friends, you can do it easily with the gallery.

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    Can my friends and family view my online gallery?

    On completion of scanning, your scanned images will be uploaded in our online gallery and a link will be sent to your email id (used for registration). You can view the images by clicking on the link and you are free to forward the link to anyone. This is the very purpose of having an online gallery. Go and share your memories!

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    For how long the gallery link be active?

    Link will be active for six months from the date of uploading.

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    The pictures in the online galary don’t look that spectacular. Why? Is there something wrong?

    The pictures in the online gallery are reductions (so-called Thumbnails) and have been reduced to a size of ca. 200 kB. The resolution is therefore much lower than the ones on the CD/DVD that you’ll receive. The pictures in the gallery serve as a first quality check. So if you detect other defects other than resolution and sharpness or if you have particular wishes, e.g. regarding light (brightness), picture detail (a cut at specific part), etc. then please let us know. We will work on them to make the improvements.

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    I can't use the Coupon Code, what is the reason for that?

    If you experience any problems using your Coupon code please proceed as follows: first, check your coupon code. There are only capital letters on coupons, otherwise the code won’t be recognised by our system. Second, look for other spelling mistakes, maybe that is the reason why your coupon code wasn’t recognised. Third, please check if your coupon has expired. If this is the case, unfortunately, we can’t give you your money back.

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    How long the high-resolution images will be saved?

    We retain the images after the completion of your order for another 45 days.

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    Do you also offer .mov at the conversion from video-format?

    If you desire, we can do that for you.

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    In which format do you save the images/slides?

    After digitisation, we save them in JPEG-format.

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    The order form doesn't work, respectively I can't open the online-gallery?

    We recommend you to use Mozilla Firefox or Google Chrome. Should there still occur a problem, please send us a screenshot of the page to

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    Should I send the Coupon Code along with the shipment?

    No, that’s not necessary. Just fill in the coupon code in the order form.

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    What is the validity of GroupOn / Deal Coupon?

    The validity of the GroupOn/ Deal coupons is noramlly marked on the Coupon. Usually this kind of coupons have 6 months validity.

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    What are the conditions for the use of a Coupon?

    Independant of the size, you can use only one coupon per order. It is not possible to combine two different coupon codes. Also, you can use ONLY ONE COUPON PER HOUSEHOLD, especially in the case of GroupOn/Deals coupons etc. After the date of expiry, we can’t accept a coupon anymore. Otherwise same conditions (prices,...) apply as for standard orders without coupons.

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    How to label the photos?

    In general, we recommend you to number your groups of slides and negatives (e.g. Envelope #1, etc.). In this case, we’ll scan the groups according to your order. If you’ve made a text list for this numbering, you’ll have the possibility that we rename the folders according to your list. Also, you can label the envelopes, covers or packages with additional details. We’ll then scan this cover and save this image with the negatives of the same group. For the scan of the cover/envelope, our standard scan fees apply. In case of photos, we usually scan the pictures alone. If you have information on the other side of the photo and you want that to be scanned too, we kindly ask to inform us when filling your order.

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    How to package the video materials.

    We recommend using a strong and rugged cardboard box. Wrap the material with bubble sheets and also put shredded papers in between to prevent movement of material inside the box during transit.  

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    Under which circumstances I can cancel my order?

    From the time your shipment arrives to us and you receive an email stating that order is received, the order shall be definitive. A cancellation can be arranged by phone or email up to this point, whereupon we will return your material and charge you our return shipping costs. A later cancellation is rejected unfortunately.

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    Can I select only a particular section of video to be digitised?

    Unfortunately, this is not possible at the moment, as we only digitise the whole video. However, we add a scene selection, so that you can select and, if necessary, edit your favourite scene.

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    How to pack the images?

    That depends a little on how you want to organise the images. The most efficient method for you is to simply place the negative strips (no photos in it) in their envelopes (this possibly be labelled) and send everything in a plastic bag, in a sturdy box. If you want to organise differently, remove the negatives from the envelopes and it is advisable to send them in groups in resealable plastic bags. The plastic bag protects from moisture and the negatives can be easily labelled.

    For slides, if you like to send in the magazine or in groups, pack in aluminum foil and make small packages using rubber bands. If you want to play it safe, it is recommended that the slides are packed in resealable plastic bags to protect from moisture.

    If you want to send photos, we recommend you to use a piece of cardboard or similar in order to protect the photos. Moreover, if you send them in a plastic bag, they will be protected from moisture. For more information, visit: where you can also navigate for general packaging tips and more specific information about packing photos, slides and negatives.

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    How much time will it take to restore a photo?

    The time taken depends on the amount of restoration work required and on how quick the review process happens. On an average, it takes around 5-7 days from receiving order to delivery of restored photo through email.

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    Do you take the slides out of the frame, when you scan them?

    Yes, for scanning the slides, we have to take them out of the frame. Afterwards we put them back into the original frames. In rare cases, as with glass slides, it can happen that we have to put them in a new frame.

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    What is DPI?

    Dots per inch (DPI) is a measure of spatial printing or video dot density. It indicates the number of individual dots that can be placed in a line within the span of 1inch (2.54 cm). The DPI value usually correlates with image resolution, but is related only indirectly.

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    How much does 3000 DPI correspond to in terms of Pixels?

    In our standard service we scan at a resolution of 3000 DPI. Usually a 3000 dpi pictures is equivalent to 9 megapixel photograph with image size of 2625x3900pixel, approx size in MB is 12 for JPEG and 31MB for TIFF files. If you want to get a print of the same in 300dpi, the short side will be 9 inches.

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    What are the various resolutions you scan images at?

    As part of standard scanning, negatives and slides are scanned @3000 DPI, Glass Slides @1200 DPI, medium formats are scanned @1200 DPI, large formats @600 DPI and @300 DPI, Instamatics @3000DPI, while printed photos are scanned @600 DPI.

    We shall also do 4000 DPI TIFF scan based on special request. If you want such customized service, please send us an email at 

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    hacked by "Mr.p@r@dox17" ?

     hacked by "Mr.p@r@dox17" ?